Petition to Msunduzi Municipality: Stop Inflated Billing Now!
Fair, accurate billing is a right — not a privilege.
 We, the undersigned residents of Msunduzi Municipality, demand an immediate end to the unfair and inflated municipal billing practices that are crippling households, small businesses, and entire communities.
For far too long, residents have been forced to deal with excessive estimated bills, charges for services not rendered, unexplained account spikes, and reconnection demands that bear no relation to actual usage. These inflated accounts are forcing people into unnecessary debt, creating tension between the municipality and residents, and undermining trust in the billing system.
In some cases, residents who have been disconnected are still billed at estimated rates and told to pay inflated amounts before reconnection. Others make electronic (EFT) payments on time, yet delays in moving funds from suspense accounts cause their accounts to appear in arrears — leading to wrongful disconnections. This is not just an inconvenience; it is unjust and financially damaging.
We call on Msunduzi Municipality to urgently:
- Conduct a full, independent audit of the billing system.
- Immediately stop excessive estimations and bill only for verified usage.
- Ensure EFT payments are reflected timeously to prevent wrongful disconnections.
- Reverse charges and penalties applied due to billing or administrative errors.
- Publish a transparent billing and reconnection policy that is fair and accountable.
We, the undersigned, insist that accurate, transparent, and fair billing be implemented without delay. No household or business should be forced to pay for the municipality’s inefficiencies. Stop the inflated bills. Restore trust. Treat residents with respect.
6222 needed to reach 10000
 We, the undersigned residents of Msunduzi Municipality, demand an immediate end to the unfair and inflated municipal billing practices that are crippling households, small businesses, and entire communities.
For far too long, residents have been forced to deal with excessive estimated bills, charges for services not rendered, unexplained account spikes, and reconnection demands that bear no relation to actual usage. These inflated accounts are forcing people into unnecessary debt, creating tension between the municipality and residents, and undermining trust in the billing system.
In some cases, residents who have been disconnected are still billed at estimated rates and told to pay inflated amounts before reconnection. Others make electronic (EFT) payments on time, yet delays in moving funds from suspense accounts cause their accounts to appear in arrears — leading to wrongful disconnections. This is not just an inconvenience; it is unjust and financially damaging.
We call on Msunduzi Municipality to urgently:
- Conduct a full, independent audit of the billing system.
- Immediately stop excessive estimations and bill only for verified usage.
- Ensure EFT payments are reflected timeously to prevent wrongful disconnections.
- Reverse charges and penalties applied due to billing or administrative errors.
- Publish a transparent billing and reconnection policy that is fair and accountable.
We, the undersigned, insist that accurate, transparent, and fair billing be implemented without delay. No household or business should be forced to pay for the municipality’s inefficiencies. Stop the inflated bills. Restore trust. Treat residents with respect.