DA Demands Eskom Improve Service Delivery for Direct Supply Customers
We, the undersigned, demand Eskom to urgently address the ongoing failure of electricity service delivery to its direct supply customers in: Delft, Kleinvlei, Rustdal, Penhill, Wesbank, Kalkfontein, Leiden, Belhar, Khayelitsha, Elsies River, Montague Gardens, Bothasig, and Parklands.
Power outages lasting days, weeks and, even, months.
WE THEREFORE DEMAND THAT ESKOM:
- Improves Outage Response Times
- Restore power to customers within 72 hours and publish estimated restoration timelines daily of outages.
- Provides Transparent Communication
- Provide progress updates through the councillors and via Eskom social media channels and SMSes on major outages until power is restored.
- Strengthens Maintenance and Resourcing
- Publish publicly an infrastructure improvement plan for affected areas.
- Allocate sufficient technical teams and resources to reduce repair backlogs and recurring outages.
- Increases Accountability
Publish monthly performance reports on:
Number of outages per area and average restoration times,
- Outstanding faults and repair backlogs and progress against maintenance targets.
- Assign accountable regional managers and provide clear escalation channels for unresolved service failures.
- Delivers a Turnaround Plan
- Present a service recovery and infrastructure investment plan to deal with illegal connections and gaining infrastructure.
- Hold quarterly public stakeholder meetings to report on progress and receive community feedback.
- Explores Service Transfer Options
- If Eskom is unable to meet these standards within 12 months, engage with the City of Cape Town and National Government on the transfer of electricity distribution responsibilities to a capable local authority.
Our communities deserve reliable electricity, responsive service, and transparent communication.
Sign this petition to call on Eskom to commit to these service standards and to report publicly on its progress.
17649 needed to reach 20000
We, the undersigned, demand Eskom to urgently address the ongoing failure of electricity service delivery to its direct supply customers in: Delft, Kleinvlei, Rustdal, Penhill, Wesbank, Kalkfontein, Leiden, Belhar, Khayelitsha, Elsies River, Montague Gardens, Bothasig, and Parklands.
Power outages lasting days, weeks and, even, months.
WE THEREFORE DEMAND THAT ESKOM:
- Improves Outage Response Times
- Restore power to customers within 72 hours and publish estimated restoration timelines daily of outages.
- Provides Transparent Communication
- Provide progress updates through the councillors and via Eskom social media channels and SMSes on major outages until power is restored.
- Strengthens Maintenance and Resourcing
- Publish publicly an infrastructure improvement plan for affected areas.
- Allocate sufficient technical teams and resources to reduce repair backlogs and recurring outages.
- Increases Accountability
Publish monthly performance reports on:
Number of outages per area and average restoration times,
- Outstanding faults and repair backlogs and progress against maintenance targets.
- Assign accountable regional managers and provide clear escalation channels for unresolved service failures.
- Delivers a Turnaround Plan
- Present a service recovery and infrastructure investment plan to deal with illegal connections and gaining infrastructure.
- Hold quarterly public stakeholder meetings to report on progress and receive community feedback.
- Explores Service Transfer Options
- If Eskom is unable to meet these standards within 12 months, engage with the City of Cape Town and National Government on the transfer of electricity distribution responsibilities to a capable local authority.
Our communities deserve reliable electricity, responsive service, and transparent communication.
Sign this petition to call on Eskom to commit to these service standards and to report publicly on its progress.